Refund policy

Return & Refund Policy

At AURELLE, customer satisfaction is our highest priority. 

• Hygiene Policy: Due to the nature of cosmetics and personal care items, we cannot accept returns or exchanges on opened or used products for hygiene and safety reasons.
• Damaged or Incorrect Items: If you receive a damaged, defective, or wrong item, please notify us within 24 hours of delivery on WhatsApp (+92 300 0715915) or Email (tskakhalid@gmail.com) with video/photo evidence.
• Replacement: Verified damaged or wrong items will be replaced promptly at no additional shipping charge.
• Order Cancellations: Orders can only be cancelled prior to payment verification and order dispatch.